Take my furniture away

Bob’s White Glove Delivery Service is handled by a team of authorized delivery professionals working across the region to ensure the safe delivery of your new furniture into your home. Once you purchase your furniture we will call you to confirm your delivery date with an opportunity for you to reschedule if needed; then using state of the art delivery software we will route your delivery and give you a call with your estimated 4 hour delivery window; and, finally, on the day of delivery you can track your delivery team using my . Also, take advantage of these other resources to ensure the best delivery experience from Bob’s: our and the FAQ’s below! Thank you for shopping at Bob’s!

Q: How can I determine if Bob’s delivers to my area?

A: Simply enter your 5 digit zip code in the space provided below, and click the submit button. This will tell you if the authorized delivery team deliver to your area and also list nearby store locations.

Q: Can I track the arrival of my delivery or service online?

A: Yes! You can track your Delivery or Service online with Bob's . Look up your Delivery or Service window up to 2 days in advance of the scheduled date. Simply enter your phone number or customer number (found on the upper left hand corner of your receipt, above your name) in the appropriate space provided. On the day of your scheduled Delivery or Service, the Tracker provides a 30 minute window for the expected arrival time. This timeframe will continually update based on driver GPS location to provide the most current, real time arrival estimates. If you do not have internet access you can always call Customer Care at 860-474-1000 or 800-569-1284, and we will be more than happy to assist you in getting your Delivery or Service window information. Items shipped via FedEx cannot be tracked using Bob's online Delivery & Service Tracker. Please note: mybobs.com and the Delivery & Service Tracker tool are not compatible with Internet Explorer 7 (IE7). Please upgrade your browser to a newer version in order to shop mybobs.com and use the Delivery & Service Tracker tool, and all our other web site tools and features effectively.

Q: What can I expect prior to my delivery or service?

A: We will give you a call 5 days before your scheduled delivery to make sure you are still available to receive your new furniture on your scheduled day. If you cannot receive your furniture, you will be given the option to contact us to reschedule. Changes to orders should be made at least 3 days prior to the scheduled delivery date.Two days prior to your delivery/service you will be given a call that will provide with a 4 hour window for your delivery, or 2 hour window for service. Please be advised we are an all day delivery service. Bob's Authorized delivery teams and service technicians do their best to stay within the time frame provided. However, other factors may arise that are beyond our control, such as traffic or bad weather, and may cause them to arrive earlier or later than expected. As such, we ask that you select a day for delivery or service when you have a flexible schedule. Check it out online with the can be a useful tool to help you track the estimated arrival time and to keep you updated throughout the day.

Q: When will my Outlet merchandise that I purchased online be delivered?

A: Due to limited quantities, most Outlet merchandise must be delivered within 2 weeks, pending available delivery dates. Some Outlet items may require transfer within distribution centers requiring up to 3 – 4 weeks for availability.